Privacy Policy
Last Updated: October 14, 2025
Company: Quail Valley Homes Inc. (“Quail Valley Homes,” “we,” “us,” or “our”)
Contact: susan@quailvalleycustomhomes.com
Phone: (850) 545-5984
Please be sure to review our Terms-of-Service
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, contact us, or use our services (collectively, the “Services”). By using the Services, you agree to this Policy.
If you have questions, email susan@quailvalleycustomhomes.com.
1) Information We Collect
a) Information you provide directly
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Contact details (name, email, phone, address)
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Project inquiry details (budget range, location, timeline, architectural plans or preferences)
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Business communications (emails, calls, meetings, forms, surveys)
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Billing details (if you pay us—handled by our payment processor)
b) Information collected automatically
When you use our site, we and our service providers automatically collect:
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Device and usage data (IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps)
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Cookies and similar technologies for analytics, site performance, security, and advertising (see Section 5)
c) Information from third parties
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Advertising and analytics partners (e.g., Google Analytics and Google Ads/Remarketing)
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Lead sources and referral partners (when you’ve asked them to connect you with us)
We do not knowingly collect sensitive personal information through the public website.
2) How We Use Your Information
We use personal information to:
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Respond to inquiries and provide estimates or proposals
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Plan, design, and deliver custom home building services you request
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Operate, secure, and improve our websites and Services
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Perform analytics and measure site performance
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Market our Services, including via remarketing and audience measurement (see Section 5)
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Comply with law, protect rights, prevent fraud, and enforce agreements
For EU/UK visitors (if any), our lawful bases include performance of a contract, legitimate interests (e.g., site security and analytics), legal obligations, and consent (where required).
3) How We Share Information
We may share personal information with:
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Service providers (hosting, email, analytics, advertising/remarketing, payment processing, security, CRM)
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Professional advisors (accountants, lawyers)
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Business transfers (merger, acquisition, asset sale)
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Legal and safety (to comply with law or protect rights, property, and safety)
We do not sell personal information for money. We may share limited identifiers with advertising/analytics partners to measure performance and show relevant ads.
4) Data Retention
We retain personal information as long as needed for the purposes described here (for example, while your project is active), and as required by law or to establish/defend legal claims. We apply reasonable criteria (data type, sensitivity, legal obligations, and business needs) to set retention periods.
5) Cookies, Analytics & Advertising
Cookies & similar tech. We use first- and third-party cookies, pixels, and tags for core site functions, performance, analytics, and advertising (including Google Analytics and Google Ads remarketing/conversion tags).
Google Analytics. We use Google Analytics to understand site usage and improve the site. Learn more about Google’s practices and controls, and opt out via the Google Analytics Opt-out Browser Add-on.
Google Ads / Remarketing. We use Google Ads (including remarketing) to show relevant ads and measure ad performance. You can manage your ad preferences in Google’s Ads Settings and review how Google uses data in ads.
Your choices.
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Manage Cookie Preferences: Use our site’s consent banner or click “Manage Cookie Preferences” (link this to your CMP) to change settings or withdraw consent.
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Browser controls: Most browsers let you block/delete cookies.
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Analytics opt-out: Install the Google Analytics opt-out add-on.
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Ads preferences: Adjust settings in Google Ads Settings; industry opt-outs may be available via NAI/DAA tools (availability may vary).
We do not respond to “Do Not Track” signals at this time. If your browser or your consent tool supports Global Privacy Control (GPC) and we detect it, we will treat it as an opt-out where legally required.
6) Your Privacy Rights
Depending on where you live, you may have rights to:
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Access, correct, or delete certain personal information
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Opt out of targeted advertising/remarketing and certain profiling
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Restrict or withdraw consent where we rely on consent
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Lodge a complaint with a regulator
To make a request, email susan@quailvalleycustomhomes.com with your name, contact details, and the nature of your request. We may take steps to verify your identity.
Florida: Florida’s Digital Bill of Rights (effective July 1, 2024) includes rights for Florida consumers and obligations for certain businesses (primarily those above statutory thresholds). Whether or not the law applies to a given business, we honor reasonable access, deletion, and opt-out requests as described here.
7) Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided personal information to us, contact susan@quailvalleycustomhomes.comand we will delete it as required by COPPA.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. If you believe your data has been compromised in connection with our Services, contact us immediately.
9) International Visitors
If you access the Services from outside the United States, your information may be processed in the U.S. and other countries that may not provide the same level of data protection as your home country. Where required, we rely on appropriate safeguards or your consent.
10) Third-Party Links & Integrations
Our site may link to or integrate with third-party sites and services (e.g., maps, videos, social media, scheduling widgets). Those services are governed by their own privacy policies. We are not responsible for their practices.
11) Changes to This Policy
We may update this Policy from time to time. The “Last Updated” date above reflects the latest changes. Material changes will be highlighted on this page or via the consent banner.
12) How to Contact Us
Quail Valley Homes Inc.
Email: susan@quailvalleycustomhomes.com
Phone: (850) 545-5984
Review our Terms-of-Service here.